Updated 8th November 2021

Complaints Procedure for Global Energy Systems

Our Policy:

Adopted on 08/11/2021
Last reviewed 08/11/2021.

How to make a complaint:

Stage 1.
We aim to resolve complaints as quickly as possible and believe that, in most cases, complaints can
be resolved informally. As such please contact us as soon as possible if you have a grievance.
If you contact us by telephone or in person, make a note of the person you have spoken to.
Make a note of any resolution offered immediately and whether you are satisfied with the outcome.
If you are not happy with the resolution offered, you may take the complaint to the formal stage.

Stage 2.

Record your complaint in writing and send to:
Global Energy Systems and Technology Ltd
Dock Road

You will receive an acknowledgment within 3 working days of receipt of your written complaint.
Please include your telephone number and e mail address. We may contact you by telephone to
ensure that we have understood your complaint properly.
Your complaint will be recorded in our complaints’ log and assigned for investigation.
You will receive a detailed response within 14 working days of receipt of your complaint, unless the
investigation takes longer, which may involve a site visit. In which case you will receive a progress
report and an expected date for when you will receive a final reply. This will be no longer than 14
working days later.

Contact Us

Contact Global Energy Systems with your enquiry.

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    Find Us.

    Global Energy Systems,
    Dock Road, Lytham, Lancs FY8 5AQ

    T: +44(0) 3333 444414